ORTEC Service Centers provide a total solution and
commitment to our customers.

Trained customer support and technical teams at each of our three locations are dedicated to providing our customers the level of support they need when they need it. With over 50 years experience in assisting customers with their applications, our support team has gained the expertise to provide an accurate and timely response, with minimum down-time for our customers.

Service Center Support

• Repair
• Calibration
• Upgrade Installation
• Refurbishment
• Preventative Maintenance

Each of our self-directed customer support teams specializes in one of our product lines so you gain the benefit of their experience and technical expertise. Any of our cross-trained team members can answer your questions because they take ownership of the entire order -- from return authorization, quotation, contract review, order entry, instrument diagnosis, material procurement, repair, testing, calibration, quality control and shipment. Their primary goal is to provide you the ultimate level of service and support.

 FIELD SUPPORT

• Installation
• System Integration
• Start-Up
• Calibration
• Familiarization
• Training
• Qualification
• Repair
• Site Evaluation

When we say anytime, anywhere, anything -- we mean it. Our field engineers have over 50 years of combined experience with our products and your applications. Whether you are installing a new system or reconfiguring an existing one -- we can help.

 TECHNICAL SUPPORT

• Set-Up
• Troubleshooting
• Firmware
• Software
• Report Writing

If you are having a problem installing software, getting your multiple instruments to communicate, or trying to figure out why your output is not what you expected, give us a call.

SERVICE CONTRACTS

• Platinum Care
• Gold Care
• Silver Care
• Custom Care
• Software Support

When you need a guaranteed response, one of our service contracts is an excellent solution. We'll support your equipment, department, and laboratory. Just tell us how we can help and we will quote a plan that meets your needs.

EXTENDED WARRANTIES

• Platinum Care
• Gold Care
• Silver Care
• Custom Care
• Software Support

An extended warranty provides you with budgeting ease and convenience plus the peace of mind that any problem will be solved quickly and effectively.

CUSTOMER REPAIR SUPPORT

• Spare Parts
• Manuals, Schematics & Circuit Diagrams
• Repair & Maintenance Training at your local Global Service Center

When you want to maintain or service it yourself, we're here to help. We'll help devise a spare parts stocking plan based on computerized historical analysis of your instrument models and applications. If you require training in how to repair your equipment, tell us when and where.

SERVICES

• Custom Software
• Custom Report Writing
• Application Laboratory for Experiments and Samples
• Equipment Rental
• System Integration
• Evaluation/Consulting

TRAINING

• Theory
• Application
• Equipment
• Repair and Maintenance
• Safety

We offer classes at our Training Centers, regional locations and customer sites. Scheduled classes are available, and special classes for unique requirements can be arranged