Technical Support

The ORTEC Technical Support Staff has over a hundred years combined experience in applications and instrumentation related to photon and charged particle measurements. ORTEC offers a full line of support options to suit your needs, including:


Technical Pre-Sales Support
Determining the right equipment for your application is not always as simple as it may seem. ORTEC technical experts can evaluate your project and recommend the most suitable and cost-effective solutions including the specific detector type, electronics, software, and custom applications. These systems can be fully integrated and tested prior to shipment as well as on-site to ensure that the system is fully functioning to your satisfaction. If you have questions, contact us by telephone (865) 482-4411 or email us at ortec.tsg@ametek.com

Technical Post-Sales Support
If you ever have problems or any questions about ORTEC products, you can also fill out a Technical Support Form to inform the support team about your case. After reviewing the form, you will be contacted by a member of the support team.

ORTEC maintains a large number of Application Notes and Technical Papers with valuable information on a variety of useful topics. Please refer to our Library for information in more detail.

Installations
Depending on the complexity of the system and the end-user experience, on-site installation by ORTEC technical staff may be recommended to ensure that it is properly configured, and you are familiar with the operations. Frequently, this process is accompanied with a training course, calibrations, or acceptance tests to validate system specifications. We will do what it takes to get your system operational without delays!